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Privacy Policy

Thank you for visiting our website. R. H. Ballard is committed to respecting your privacy and the security of your personal information. Our privacy policy, updated May 1, 2008, tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information.

Information We Collect

We may collect information (including name, address, telephone number, email address, and when necessary, credit card information) when you:

  • Place an order through our Web site or over the telephone
  • Place an order at our Retail Store
  • Return an Item or make an exchange
  • Subscribe to our email list
  • Sign up for our mailing list

We maintain the data that you provide us in a secure database. We do not rent or sell our customer list files to other sources. We make our mailing list file available to our local Rappahannock Association for Arts and Community (RAAC) for the annual Fall Artist Tour in our County. If you do not wish to receive the announcement of this event, call us at 866-503-3349.

Your Choices

If you prefer not to receive mailings or emails from us, contact us at the address below by mail, by internet at customerservice@rhballard.com or phone us at 866-503-3349.

R. H. Ballard
307 Main Street
PO Box 412
Washington, VA 22747

Please be sure to provide us with the exact name and address, or the mailing label so that we can be sure to identify you correctly.

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products, services, or events. For example, after you place an order at rhballard.com, you will receive an email confirmation, and in most cases, an email with package tracking information.

Links to Other Sites

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of R.H. Ballard and have established their own privacy and security policies. For the best online experience, we encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above.

Security

We Care for Your Security

We Care for Your Security

We understand that you're concerned about the security and privacy of your online transactions. This is why we use Comodo to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site.

"How do you secure my payment information?"

We employ state-of-the-art data encryption to ensure safe and secure transactions to our site.

Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001

Without the information on your computer or ours, no one can understand our encrypted communication.

For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.

What is SSL?

Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.

Whenever you communicate with us on our payment pages, a small yellow padlock appears in the bottom right-hand corner of your browser as a sign that we are now engaging SSL. (Another sign on some browsers is that when you enter the secure area of the site, the background of the address bar turns dark yellow or bright green. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

"How do I know you are a real organization?"

To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young).

Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.

To receive a High Assurance SSL Certificate from Comodo, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to be know who you are interacting with.

Seeing a site with a High Assurance SSL Certificate, confirms two essential factors:

  • That you have a secure SSL (encrypted) link with this website
  • That this website represents a real organization

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