PHONE: 540-675-1411

Privacy Policy

Thank you for visiting our website. R. H. Ballard is committed to respecting your privacy and the security of your personal information. Our privacy policy, updated May 1, 2008, tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information.

Information We Collect

We may collect information (including name, address, telephone number, email address, and when necessary, credit card information) when you:

  • Place an order through our Web site or over the telephone
  • Place an order at our Retail Store
  • Return an Item or make an exchange
  • Subscribe to our email list
  • Sign up for our mailing list

We maintain the data that you provide us in a secure database. We do not rent or sell our customer list files to other sources. We make our mailing list file available to our local Rappahannock Association for Arts and Community (RAAC) for the annual Fall Artist Tour in our County. If you do not wish to receive the announcement of this event, call us at 540-675-1411.

Your Choices

If you prefer not to receive mailings or emails from us, contact us at the address below by mail, by internet at customerservice@rhballard.com or phone us at 540-675-1411.

R. H. Ballard
307 Main Street
PO Box 412
Washington, VA 22747

Please be sure to provide us with the exact name and address, or the mailing label so that we can be sure to identify you correctly.

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products, services, or events. For example, after you place an order at rhballard.com, you will receive an email confirmation, and in most cases, an email with package tracking information.

Links to Other Sites

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of R.H. Ballard and have established their own privacy and security policies. For the best online experience, we encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above.

Cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We and our third-party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.